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Potocki Center for the Arts - Refund Policy

General Information

Withdrawal or refund requests cannot be done online. To withdraw from a workshop/course or to request a refund, please call the Potocki Center for the Arts at 949-470-8470 during business hours. All refunds will be issued within thirty (30) days of approval. A patron unable to attend a course session is not grounds for a refund. Make-up sessions are also not permitted. All workshops/courses are subject to cancellation or schedule changes.
 

The City does not prorate for patrons unable to attend a course session. Members of a waitlist, invited to join a course after the first session has taken place, will be offered the price of the remaining sessions.


Refunds

Refunds/credit will be issued for workshops/courses cancelled by the City of instructor. Patrons will be contacted when a workshop/course is cancelled. Refunds will be sent in the following manner:

  • Credit Card Transactions: Refunded back to the original card used.
  • Cash/Check Transactions: Refunded by check within thirty (30) days.


Fees

Patron requested withdrawals/refunds are subject to a $5 administrative fee. Material fees are between the patron and instructor and are non-refundable.


Withdrawal Request Guidelines

  • Single Session Workshops: Requests to withdraw must be received one (1) week before the start date for a refund.
  • Courses Meeting Two (2) or More Times: Requests to withdraw must be received twenty-four (24) hours before the start date for a full refund. Only requests to withdraw up to three (3) business days before the second session will be accepted to receive a pro-rated refund.
  • Camps: Requests to withdraw must be received two (2) weeks before the start date for a full refund. No refunds will be granted for requests received within two (2) weeks before the start date, unless otherwise noted.
  • Special Events: Withdrawals/refunds are not permitted, non-transferable.
  • Punch Cards: Non-refundable, non-transferable, and will not be replaced if lost/stolen.
  • Drop-ins: Non-refundable.